You need to provide a valid driving license issued in your home country. If your license is not in English a certified translated copy or an International Licence is required. You will also need a valid credit card. We accept Visa, Mastercard and Amex.
The renter must have a valid drivers licence for at least 24 months, be over the age of 21 and must be present at the time of rental. The licence must be valid at time of rental and remain valid throughout the rental period. A licence issued in a foreign country is acceptable, however if not issued in English language it must be accompanied by an International Driving Permit.
You have to be at least 21 years of age and have held a driving licence for a minimum of 2 years to drive our cars. Some vehicle categories such as Tesla, 4WDs, sports & prestige vehicles require drivers to be at least 25 years of age. A maximum driver age of 79 applies to most cars. Please contact us if you have any questions.
We accept provisional licences so long as the driver meets our age requirement and has at least two years unsupervised driving experience. You must provide your own P plates for display as per your driver’s licence conditions.
Accurate flight details and times, along with your contact details, email & mobile number ensures we have all we need to provide a smooth booking and delivery service.
Yes, we have office locations in Hobart City, Hobart Airport and Launceston Airport. Devonport pick ups and returns can be arranged with prior notice. Return location must be nominated at time of booking. One-way fees may apply.
We base our rentals on 24 hour periods or part thereof, so if you wish to return the car at a later time to when you collected, you will be charged for an extra day. We do allow a 1 hour grace period for returning, so if you collect at 10am, you can return at 11am without incurring additional charges however this must be notified to us at the time of booking.
Yes, but please make note that you are requesting more than one vehicle, so that they don’t appear to be duplicated.
To ensure that your vehicle is ready for your arrival. This also helps us prepare if your flight arrives earlier or later than scheduled.
If you are pre-booking your rental vehicle, please provide us with an email address and we can confirm your booking through an email. You will receive a confirmation within 24 hours of submitting a request. If you are booking during office hours, we will confirm your booking request usually within 2 hours.
When you book with us, we charge a booking deposit of $100*. (*200 deposit is required on minibus, AWD, sports & prestige cars). This guarantees your booking and ensures that we hold the car for you, so there will be no surprises on arrival!
Your booking deposit is non-refundable however we understand that your plans can change, so we hold your deposit in credit for 24 months. No-shows and cancellations within 24 hours of arrival will be charged in full. Cancellations between 24 and 48 hours of pick-up may be charged 50% of the balance.
A minimum of 48 hours notice is required for early returns. A rate adjustment may be applied to reflect a shorter rental period.
Yes, provided they meet age and experience criteria. You must provide us with a copy of their driving licence prior to to any additional driver driving the car. Additional fees may apply.
Yes, we offer up-right forward facing baby and child seats. If you require a baby capsule, please provide prior notice. Please note that we will place the seats in the car but it is the driver’s responsibility to ensure that the seats are correctly fitted in the vehicle. For special seats and capsules, we can recommend an accredited third party supplier who will fit the item to the car prior to arrival.
No. Vehicles are not equipped for towing and objects carried on the roof are not permitted.
Roof racks cannot be fitted to vehicles. Wheelchairs can be accommodated in wagons, minibuses & SUV type vehicles. Larger SUVs can generally accommodate bikes. Pets can be transported in some cars, provided they are restrained in a carrier. Please contact us in advance if you have any such requirements so that we can ensure the car you have booked is appropriate to you needs.
At Hobart Airport our express collection service means you won’t need to travel to our office – complete your rental agreement in advance and we will have your car waiting in our airport parking bays for you when you arrive. This is the quickest way to get on the road with no waiting for your car.
When you return the car, you will take it directly to the Airport. Our return point is a 3 minute easy walk from the terminal.
Vehicles are permitted on unsealed roads (gravel roads) provided they are properly formed and council maintained roads shown on tourist maps. 4wd tracks, beaches, Forestry maintained roads and washed out tracks are not permitted.
Yes. Vehicles are allowed in to all national parks provided roads are open for use. You will need to purchase a National Parks pass.
Yes. Vehicles are allowed on to Bruny Island. You are covered under our Rental Agreement for use on Bruny Island and travel on the Bruny Island Ferry. Due to the nature of roads we recommend an SUV type of vehicle for this purpose.
Debit cards can be used for the payment of car rental balance, however a credit card must be presented as security for the booking and any additional charges. Prepaid and reloadable debit cards as well as Travel money cards and EFTPOS cards are not accepted. Special conditions may apply to anybody using a debit card.
A bond is required when you hire the vehicle. The refund of security bonds is processed within 7 days of return. Depending on level of Damage Liability you select, the amount can be $100 – $500, the latter being applicable to the standard (higher) excess amount. Refund amount may include any charges such as fuel, infringement processing fees, damage etc. You would be advised separately if any such charges are made.
We accept Visa, Mastercard and Amex. A merchant service fee of 1.4% will be applied to Visa and Mastercard transactions. A merchant service fee of 2.75% applies to all Amex payments.
Debit cards are accepted on the condition that maximum damage cover is selected and a $250 security bond will be payable.
If we receive a fine or infringement notice relating to your rental, we are required to complete a statutory declaration. The fine or infringement notice is sent on to you by the issuing authority. A $66 processing fee will apply. This does not include payment of the fine.
You are covered by a 24 hour breakdown service, details of which will be on your Rental Agreement. If you are a member of an Australian motoring organisation (RAC) cover is extended to you by RACT in Tasmania.
A Single Vehicle Accident (SVA) is defined as any accident or damage not involving another vehicle or where the vehicle and driver cannot be identified. SVAs are commonly but not limited to accidents that occur between the vehicle and wildlife.
There are a range of options to provide suitable cover for damage. These can be selected any time prior to hiring your vehicle. At all times reversing, undercarriage and overhead damage is excluded, as is negligence, DUI, or where the terms and conditions of the Rental Agreement are breached. Towing/retrieval costs are at your expense.
Irrespective of cause or fault, you are liable for the excess amount up front. If recovery can be made from the other party or their insurer then a refund would apply. It should be noted that recovery can be a lengthy process and if successful, legal and/or administrative costs may apply and be deducted from any amount reimbursed.
Some credit cards offer Damage Cover subject to their conditions. You need to ascertain the limit of cover and whether it covers third party property etc. In the event of accident you must pay us the excess amount immediately and then seek reimbursement from your card company.
Our roadside cover does not include non-mechanical call-outs such as locking your keys in the car, losing your keys, running out of fuel or charge (for EVs), etc. Any fees associated with non-mechanical issues will be the responsibility of the renter.
Yes, all cars are permitted in alpine areas. Please be aware that in winter months road closures due to snow can occur and access may be limited to 4WD and 2WD vehicles only. We recommend a 4WD for winter travel if your itinerary includes alpine regions.